Lister House Surgery

To make a request to your Practice select the service that you require.
You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.
The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit
How long you use the site
How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Online Access for Patients
- New
02/07/2019
Lister House has updated the Online Access for Patients. This update allows patients access to more of their medical records. To gain access to these updates please come into the surgery with photo I.D. to re-register for Online Access. Parents/Gu Read more
NHS Policy on Over the Counter Medicines
05/06/2019
Urgent Appointments to change from Monday, June 10
- New
31/05/2019
We are currently reviewing our appointment system. As part of this review we will be trialling a new urgent same day triage system from Monday, June 10, 2019. The new system will allow more patients’ access to Doctors’ Consultations, whilst Read more
Hay Fever
13/03/2019
Give your views to our Patient Participation Group
27/11/2018
Patient Notice
16/11/2018
Stay well this winter
16/11/2018
Flu and Vaccinations
06/09/2018
Flu
30/08/2018
Luton Extended Hours Service
28/08/2018
CQC rating: Letter to patients
24/08/2018

Lister House Surgery

We are currently OPEN.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Lister House Surgery

News

Submit self-monitoring health reviews
(if requested by the doctor or nurse):